ARTICLE 1 – COMPANY
LA COMPAGNIE DES SAVEURS is an S.A.S. whose headquarters is located at Loir-et-Cher (41) ZA Les Plantes - 2 rue André Boulle - 41140 NOYERS-SUR-CHER, registered in Trade and Companies Register of Blois under No. B 340 623 396 - SIRET: 34062339600017, NAF Code: 1041A, Intra-Community VAT No.: FR 32 340 623 396, Social capital: € 6,533,800
ARTICLE 2 – PURPOSE
These conditions shall govern the sales of all products sold, offered and ordered on the online store: www.huiles-guenard.com, a website of LA COMPAGNIE DES SAVEURS. These terms and conditions shall apply to the exclusion of all other terms and conditions, particularly those in force for sales to professionals or on site.
They shall exclusively apply to orders delivered within Metropolitan France (excluding Corsica and French Overseas Territories) to the attention of the Purchaser, whose professional activity involves acquiring "GUENARD” products for foreign consumption.
Any delivery abroad, in Corsica or French Overseas Territories, will be the subject of a specific quote after sending the request to: firstname.lastname@example.org
ARTICLE 3 – PRICE – PRODUCTS
3.1. The prices of the products shall be indicated in euros, taxes included, outside of preparation, processing and shipping costs. The costs of preparation, processing and shipping will be charged according to the provisions mentioned in Article 7.
3.2. LA COMPAGNIE DES SAVEURS reserves the right to change the prices indicated on the website. The products will be billed on the basis of the rates in force at the time of placing the order.
3.3. The products marketed by LA COMPAGNIE DES SAVEURS via the website, www.huiles-guenard.com, shall comply with current legislation.
3.4. The products shall remain the property of LA COMPAGNIE DES SAVEURS until full payment of the price is received.
ARTICLE 4 – USERNAME AND PASSWORD
4.1. Orders shall be made on www.huiles-guenard.com.
4.2. During the first order, creation of an account shall be required, which includes a username and password that must be entered by the Purchaser. In the event that the password is lost, the Purchaser may click on the line 'Forgot password?' and enter their email address. The system automatically sends it to their email address.
4.3. The information provided by the Purchaser when including the delivery addresses undertakes the following: in case of error in the coordinates of the recipient. LA COMPAGNIE DES SAVEURS shall not be held liable for the impossibility to deliver the product.
ARTICLE 5 – ORDERS
5.1 The Purchaser shall place an order based on the products offered on the website. Any order shall signify acceptance of the price corresponding to the items ordered. It shall be incumbent on the Purchaser to select the products in accordance with the indications contained on the website. Once the order has been completed, the Purchaser shall have the possibility to check the product(s) ordered and the total price of the order. If desired, the order may be modified. When the order is confirmed, the Purchaser thereby declares acceptance of it as well as the entirety of these Terms and Conditions of Sale fully and without reservation. It will be possible to print an order summary.
5.2 Once the order is placed, a confirmation shall be sent to the email address that has been provided. This confirmation shall specify the amount charged and delivery terms of the order, which will validate the transaction. The Purchaser shall accept that the systems for placing the order submit proof of purchase and its date.
5.3. LA COMPAGNIE DES SAVEURS reserves the right to cancel or refuse any order of the Purchaser with whom there may be an existing dispute relating to non-payment of the current order or a previous order.
ARTICLE 6 – AVAILABILITY
6.1. LA COMPAGNIE DES SAVEURS undertakes to honor online orders only within the limit of available stocks and manufacturing possibilities. If there is no availability, LA COMPAGNIE DES SAVEURS undertakes to quickly inform the customer by e-mail, by telephone or by priority mail, regarding the delivery conditions of available products. This delay shall not affect the right of renunciation of the order.
6.2. Once finalized, any quantitative or qualitative change of the order may only be accepted with the prior consent of LA COMPAGNIE DES SAVEURS. If necessary, it may result in a price increase and will require a new delivery time.
ARTICLE 7 – DELIVERY
7.1. The products shall be delivered to the shipping address indicated by the Purchaser when processing the order. The approximate delivery time shall be 7 to 10 working days from the order date. If payment is made by check, the delivery period will start on the date of depositing the check.
7.2. Delivery costs shall be offered free of charge in Metropolitan France for any minimum order of 60 euros. Below this amount and for orders outside of Metropolitan France, the processing and delivery costs applied shall be calculated according to the weight of the package.
Weight (kg) Prices in € (incl. taxes)/package
Price in € (incl. taxes)/package
Up to 250g
Up to 500g
Up to 750g
Up to 1kg
Up to 2kg
Up to 5kg
Up to 10kg
Up to 20kg
Up to 30kg
ARTICLE 8 – PAYMENT
8.1. Payments for purchases may be made online by bank cards: CB, Visa, Master Card, Blue Card, or by check.
8.2. The debit of the card shall be made at the same time as the order confirmation.
ARTICLE 9 – SECURITY
9.1 SSL Secure Server. In order to ensure security when transmitting confidential data (e.g. credit card numbers), the website of LA COMPAGNIE DES SAVEURS uses the most widely known and reputable transmission protocol for secure Internet transmissions: Secure Socket Layer (SSL - 128-bit encryption) developed by Netscape Communication Inc. and adopted by popular browsers (including Microsoft Explorer).
Use of this technology ensures that only confidential information shall be transmitted over the Internet in an encrypted form, i.e. coded according to a complex mathematical algorithm, which guarantees a reasonable lack of legibility on the part of ill-intentioned people.
ARTICLE 10 – MONEY BACK GUARANTEE – WITHDRAWAL CLAUSE
10.1 The Purchaser shall have a legal period of fourteen (14) days from the date of receipt of the products to exercise the right of withdrawal.
10.2 In this hypothesis, LA COMPAGNIE DES SAVEURS undertakes to exchange the products, or if the Purchaser wishes, to be reimbursed, by a credit in the bank account used for payment, including the price of the product as well as the shipping costs within fourteen (14) days of the receipt of such a request. The shipping costs will be reimbursed based on the price charged. The return costs shall remain the responsibility of the Purchaser.
10.3 The right of withdrawal may only be exercised for complete products, in their original condition and packaging, along with providing a copy of the purchase invoice. Products returned incomplete, damaged, dirty, damaged or outside of their original packaging will not be reimbursed. The Purchaser shall be invited to send an accompanying letter explaining the reasons for the return. Beyond this period of fourteen (14) days, no product may be returned without the prior consent of LA COMPAGNIE DES SAVEURS.
To exercise the right of withdrawal, the Purchaser must submit the following information via the contact form on our website:
- Order date
- Purchaser’s name
- Purchaser’s address
From the date when the decision to withdraw was made known via this form, the Purchaser shall then have a period of 14 days to return the products to the following address:
LA COMPAGNIE DES SAVEURS - ZA Les Plantes - 2 rue André Boulle – 41140 NOYERS-SUR-CHER
ARTICLE 11 – CUSTOMER SERVICE
For any information or question, Customer Service is at your service:
Telephone: +33 (2) 54 75 75 75, Monday to Friday, 9:00 a.m.-12:00 p.m. and 2:00 p.m.-5:00 p.m.
Mailing address: LA COMPAGNIE DES SAVEURS - ZA Les Plantes - 2 rue André Boulle – 41140 NOYERS-SUR-CHER
ARTICLE 12 – RESPONSIBILITY – CONTINUITY OF SERVICE
While implementing the means within its scope to ensure the best possible reliability in terms of accuracy and being up-to-date, LA COMPAGNIE DES SAVEURS may not provide any guarantee as to the accuracy and completeness of the information published on the website. LA COMPAGNIE DES SAVEURS reserves the right to change the prices indicated on the website at any time without prior notice.
LA COMPAGNIE DES SAVEURS shall not guarantee:
- The difficulties of access and operation of the website, and particularly the interruption of the website, the occurrence of bugs,...
- The unavailability of the website, as well as any defect affecting the operation of it, any inaccuracy or omission relating to the information available on the website, any damage resulting from a fraudulent intrusion of a third party leading to a modification of the information made available on the website,
- More broadly, any direct and/or indirect damage, regardless of the causes, origins, natures or consequences and this, including the costs that may occur as a result of the acquisition of goods offered on the website, the loss of profits, customers, data or any other loss of intangible assets that may occur due to the access of anyone on the website, the impossibility to access it or the credit given to any information coming directly or indirectly from the latter.
ARTICLE 13 – INTELLECTUAL PROPERTY
All texts, comments, illustrations and images reproduced on www.huiles-guenard.com are reserved under international copyright as well as intellectual property law. Any total or partial reproduction of the website of LA COMPAGNIE DES SAVEURS is strictly prohibited.
The user who has a personal website and who wishes to place, for personal use only, a simple link on this website directly to the home page of the website of LA COMPAGNIE DES SAVEURS, must request permission from LA COMPAGNIE DES SAVEURS. In this case, it will not be an implicit affiliation agreement. In contrast, any hypertext link to the website of LA COMPAGNIE DES SAVEURS using framing or inlining techniques is formally prohibited. In all cases, any link, even tacitly authorized, must be removed upon request by LA COMPAGNIE DES SAVEURS.
ARTICLE 14 – APPLICABLE LAW – DISPUTES
This contract is subject to French law. The language of this contract is the French language. In the event of litigation, French courts will have sole jurisdiction.
ARTICLE 15 – PERSONAL DATA
15.1 The data collected and subsequently processed by LA COMPAGNIE DES SAVEURS shall be limited to what the user submits voluntarily via the form and include, at minimum, the name of the user and a valid email address.
15.2 The data identified as required within the form is necessary for managing orders and customer relations. They can be transmitted to companies that assist in the execution of services and orders, i.e. management, execution, processing and payment. Data concerning the Purchaser shall be stored and retained strictly for the duration necessary to achieve the purposes referred to above. This data processing shall be subject to a simplified declaration made to CNIL.
15.3 In accordance with the French "Computing and Liberties" Law of 6 January 1978, the Purchaser shall have the right to access and correct their personal data. Simply access the "My Account" page on www.huiles-guenard.com, by writing online to email@example.com or by mail to LA COMPAGNIE DES SAVEURS - ZA Les Plantes - 2 rue André Boulle – 41140 NOYERS-SUR-CHER, indicating their last name, first name, e-mail, address and, if possible, customer number.
15.4 Cookies What is a cookie and why is it used by LA COMPAGNIE DES SAVEURS in its purchase orders?
Cookies are the result of technology developed several years ago by Netscape and are widely used in the management of e-commerce. In fact, the cookie is a small set of information (text only) that the Web server sends to the browser to keep the references of the user from one page to another. This set shall be used by the online ordering program only during the time required for drafting the order and shall be automatically deleted as soon as the connection has ended.
LA COMPAGNIE DES SAVEURS uses this technology, because it offers the following benefits:
- The speed of order compilation is significantly increased
- The customer may leave the order momentarily, e.g. to consult the product catalog, while keeping the lines already registered intact and available
It allows the customer to retrieve an order in the event of an interruption of the Internet connection.
When you connect to our website, we may be required, subject to your choices, to install various cookies on your device that allows us to recognize the browser on your device during the period of validity of the cookie concerned. The following cookies are issued by soleou.fr: SESS (PHP script), PrestaShop (website), and Google Analytics (Google). The cookies that we issue shall be used for the purposes described below, subject to your choices, which result from the settings of your navigation software used during your visit to our website.
15.5 The user acknowledges and accepts sole responsibility for the confidentiality of passwords associated with any account used to place orders on www.huiles-guenard.com. Accordingly, the user accepts sole responsibility with regard to LA COMPAGNIE DES SAVEURS for any act performed from their account.
If the user becomes aware of the unauthorized use of their password or account, the user agrees to notify LA COMPAGNIE DES SAVEURS without delay at the following address:
Telephone: +33 (2) 54 75 75 75, Monday to Friday, 9:00 a.m.-12:00 p.m. and 2:00 p.m.-5:00 p.m.
Mailing address: LA COMPAGNIE DES SAVEURS – ZA Les Plantes - 2 rue André Boulle – 41140 NOYERS-SUR-CHER.
Article L211-4 of the French Consumer Code
The Seller shall deliver product(s) in conformity with the contract and is held liable for defects of conformity existing at the time of delivery.
It is also liable for defects of conformity resulting from packaging, instructions for assembly or installation when required by the contract or carried out under its responsibility.
Article L211-5 of the French Consumer Code
To be compliant with the contract, the product(s) must:
1) Be suitable for the purpose usually expected of a similar product, and, if applicable: - correspond to the description provided by the Seller and possess the qualities it presented to the Purchaser as a sample or model;
- possess the features that a Purchaser might reasonably expect after the public statements made by the Seller, the producer or its representative, particularly in advertising or labeling;
2) Or have the features defined by mutual agreement by the Parties or be suitable for any particular purpose sought by the Purchaser and made known to the Seller, to which the latter agreed.
Article L211-12 of the French Consumer Code
The action resulting from conformity defects shall be limited to two years after delivery of the product(s).
Note: Order 2005-136 2005-02-17 Article 5: The provisions of this Order shall apply to contracts concluded after its entry into force.
Article 1641 of the French Civil Code
The Seller is obliged to guarantee against hidden defects of the item sold which might render it unfit for the use for which it was intended, or that might decrease this use to an extent that the Purchaser would not have purchased it, or would have paid a lower price if the Purchaser had been aware of such defects.
Article 1642 of the French Civil Code
The Seller is not liable for apparent defects which the Purchaser could have discovered on their own.
Article 1648, paragraph 1, of the French Civil Code
The action resulting from latent defects must be taken by the Purchaser within two years after discovery of the defect.